The Firm: The Story of McKinsey and Its Secret Influence on American Business (46 page)

15.
George David Smith, John T. Seaman Jr., and Morgan Witzel,
A History of The Firm
(New York: McKinsey & Company, 2010), 182.

16.
Logan Cheek, interview by author, December 12, 2011.

17.
Rod Carnegie, interview by author, October 4, 2012.

18.
Walter Kiechel III,
The Lords of Strategy
(Boston: Harvard Business Press, 2010), 40.

19.
Stuart Crainer,
The Tom Peters Phenomenon: Corporate Man to Corporate Skunk
(Oxford: Capstone Publishing Limited, 1997), 11.

20.
Pankaj Ghemawat, “Competition and Business Strategy in Historical Perspective,”
Business History Review
, volume 76 (Spring 2002), 45.

21.
John Byrne,
BusinessWeek
, June 23, 1986.

22.
Adrian Wooldridge, “Big Think in the Boardroom: How Business Moved from Affable Amateurism to Specialized, Intellectualized ‘Models’ and Expertise,”
Wall Street Journal
, March 10, 2010.

23.
Kiechel,
The Lords of Strategy
, 65.

24.
Matthew Stewart,
The Management Myth: Why the Experts Keep Getting It Wrong
(New York: W. W. Norton, 2009), 194.

25.
Henry Mintzberg, interview by author, April 7, 2010.

26.
Ghemawat, “Competition and Business Strategy,” 47.

27.
Mike Allen, interview by author, May 24, 2010.

28.
Kiechel,
The Lords of Strategy
, 72.

29.
McKinsey: A Scrapbook
, 55.

30.
Smith, Seaman, and Witzel,
A History of The Firm
, 178.

31.
Elizabeth Haas Edersheim,
McKinsey’s Marvin Bower
(Hoboken, NJ: John Wiley & Sons, 2004), 113.

32.
Consulting News
, February 1973.

33.
McGraw,
American Business
, 164.

34.
Peter von Braun, interview by author, May 7, 2010.

35.
Ed Massey, interview by author, May 7, 2010.

36.
BusinessWeek
, November 18, 1967.

37.
Smith, Seaman, and Witzel,
A History of The Firm
, 166.

38.
Christopher Bartlett, “McKinsey & Company: Managing Knowledge and Learning,” Harvard Business School, January 4, 2000.

39.
Smith, Seaman, and Witzel,
A History of The Firm
, 311.

40.
Hal Higdon,
The Business Healers
(New York: Random House, 1970), 188.

41.
Ashish Nanda and Kelley Morrell, “McKinsey & Company: An Institution at a Crossroads,” Harvard Business School, December 4, 2002.

42.
Frank Mattern, interview by author, July 6, 2011.

43.
Partha Bose, interview by author, December 12, 2011.

44.
Khurana,
From Higher Aims to Hired Hands
, 324.

45.
Ibid., 2.

46.
Al McDonald, interview by author, February 24, 2011.

47.
Month by Month, “Life After Managing Director—Al McDonald: Dancing Between the Elephant’s Toes” (McKinsey & Company), January/February 1998.

48.
Ibid.

49.
Al McDonald, interview by author, February 24, 2011.

50.
Peter von Braun, interview by author, May 7, 2010.

51.
Month by Month, “Life After Managing Director—Al McDonald.”

52.
Smith, Seaman, and Witzel,
A History of The Firm
, 214.

1.
Month by Month, “Life After Managing Director—Still Here. And Still Busy” (McKinsey & Company), July/August 1996.

2.
John Byrne,
BusinessWeek
, June 23, 1986.

3.
George David Smith, John T. Seaman Jr., and Morgan Witzel,
A History of The Firm
(New York: McKinsey & Company, 2010), 217.

4.
Ibid., 225.

5.
John A. Byrne, “Inside McKinsey,”
BusinessWeek
, July 8, 2002.

6.
Dana Milbank, “Critics Have Advice for McKinsey,”
Globe and Mail
, October 12, 1993.

7.
Partha Bose, interview by author, December 12, 2011.

8.
BusinessWeek
, May 21, 1979.

9.
Matthias Kipping, interview by author, December 2, 2010.

10.
Walter Kiechel III,
The Lords of Strategy
(Boston: Harvard Business Press, 2010), 104.

11.
Ibid., 69.

12.
Fred Gluck, interview by author, January 27, 2011.

13.
Clay Deutsch, interview by author, April 2011.

14.
Kiechel,
The Lords of Strategy
, 257.

15.
Ashish Nanda and Kelley Morrell, “McKinsey & Company: An Institution at a Crossroads,” Harvard Business School, December 4, 2002.

16.
Partha Bose, interview by author, December 12, 2011.

17.
Tom Peters, interview by author, July 27, 2010.

18.
Bob Waterman, interview by author, 2010.

19.
Stuart Crainer,
The Tom Peters Phenomenon: Corporate Man to Corporate Skunk
(Oxford: Capstone Publishing Limited, 1997), 12.

20.
Ibid., 28.

21.
Ibid., 27.

22.
Tom Peters, interview by author, 2010.

23.
Crainer,
The Tom Peters Phenomenon
, 41.

24.
John Micklethwait and Adrian Wooldridge,
The Witch Doctors: Making Sense of the Management Gurus
(New York: Times Books, 1996), 46.

25.
Tom Peters, interview by author, 2010.

26.
Matthew Stewart,
The Management Myth: Why the Experts Keep Getting It Wrong
(New York: W. W. Norton, 2009), 247.

27.
Bob Waterman, interview by author, 2010.

28.
Ibid.

29.
Tom Peters, interview by author, 2010.

30.
Ibid.

31.
McKinsey partner, interview by author, 2011.

32.
Bob Waterman, interview by author, 2010.

33.
John Huey,
Fortune
, November 1, 1993.

34.
Bill Matassoni, interview by author, 2010.

35.
Logan Cheek, interview by author, November 2011.

36.
McKinsey: A Scrapbook
(New York: McKinsey & Company, 1997), 68.

37.
Smith, Seaman, and Witzel,
A History of The Firm
, 256.

38.
Ian Davis, interview by author, June 16, 2011.

39.
Smith, Seaman, and Witzel,
A History of The Firm
, 256.

40.
Kiechel,
The Lords of Strategy
, 257.

41.
Frank Mattern, interview by author, July 6, 2011.

42.
Byrne,
BusinessWeek
, June 23, 1986.

43.
Bill Matassoni, interview by author, September 3, 2010.

44.
Smith, Seaman, and Witzel,
A History of The Firm
, 263.

45.
Partha Bose, interview by author, December 12, 2011.

46.
http://www.kohmae.com/book/index_e.html
.

47.
John Merwin, “We Don’t Learn from Our Clients, We Learn from Each Other,”
Forbes
, October 19, 1987.

48.
Byrne,
BusinessWeek
, June 23, 1986.

49.
Merwin, “We Don’t Learn.”

50.
George Feiger, interview by author, January 9, 2012.

51.
Crainer,
The Tom Peters Phenomenon
, 77.

52.
Bill Matassoni, interview by author, September 3, 2010.

53.
Gordon Perchthold and Jenny Sutton,
Extract Value from Consultants
(Austin, TX: Greenleaf Book Group Press, 2010), 51.

54.
Jim Coulter, interview by author, 2011.

55.
Robert Dell, interview by author, 2011.

56.
John Huey,
Fortune
, November 1, 1993.

57.
Byrne,
BusinessWeek
, June 23, 1986.

58.
Huey,
Fortune
, November 1, 1993.

1.
Stuart Crainer,
The Tom Peters Phenomenon: Corporate Man to Corporate Skunk
(Oxford: Capstone Publishing Limited, 1997), 167.

2.
Dana Milbank, “Critics Have Advice for McKinsey,”
Globe and Mail
, October 12, 1993.

3.
Frank Cahouet, interview by author, August 30, 2010.

4.
McKinsey: A Scrapbook
(New York: McKinsey & Company, 1997), 67.

5.
Ibid.

6.
Matthew Stewart,
The Management Myth: Why the Experts Keep Getting It Wrong
(New York: W. W. Norton, 2009), 70.

7.
Rakesh Khurana,
From Higher Aims to Hired Hands: The Social Transformation of American Business Schools and the Unfulfilled Promise of Management as a Profession
(Princeton: Princeton University Press, 2007), 326.

8.
Martin Kihn,
House of Lies: How Management Consultants Steal Your Watch and Then Tell You the Time
(New York: Warner Business Books, 2005), 38.

9.
Hal Higdon,
The Business Healers
(New York: Random House, 1970), 111.

10.
James P. McCollom,
The Continental Affair: The Rise & Fall of the Continental Illinois Bank
(New York: Dodd, Mead, 1987), 231.

11.
David Craig,
Rip-Off! The Scandalous Inside Story of the Management Consulting Money Machine
(London: Original Book Company, 2005), 170.

12.
Ibid.

13.
Michael Lanning, interview by author, April 27, 2010.

14.
Tom Steiner, interview by author, 2010.

15.
Milbank, “Critics Have Advice for McKinsey.”

16.
Maryann Keller, interview by author, 2009.

17.
John Huey,
Fortune
, November 1, 1993.

18.
Stewart,
The Management Myth
, 181.

19.
John Merwin, “We Don’t Learn from Our Clients, We Learn from Each Other,”
Forbes
, October 19, 1987.

20.
Alan Kantrow, interview by author, May 4, 2010.

21.
Merwin, “We Don’t Learn.”

22.
Stephen Aris, “Supermanagers,”
Sunday Times
, September 1, 1968.

23.
John Byrne,
BusinessWeek
, June 23, 1986.

24.
Huey,
Fortune
, November 1, 1993.

25.
Larry Kanarek, interview by author, 2010.

26.
Merwin, “We Don’t Learn.”

27.
Edwin Diamond, “News by the Numbers,”
New York
, February 25, 1987.

28.
Higdon,
The Business Healers
, 85.

29.
Merwin, “We Don’t Learn.”

30.
Lewis Pinault,
Consulting Demons: Inside the Unscrupulous World of Global Corporate Consulting
(New York: HarperBusiness, 2000), 47.

31.
Fred Sturdivant, interview by author, April 22, 2010.

1.
Walter Kiechel III,
The Lords of Strategy
(Boston: Harvard Business Press, 2010), 95.

2.
Fred Gluck, interview by author, January 2011.

3.
Ibid.

4.
Rod Carnegie, interview by author, October 4, 2012.

5.
Fred Gluck, interview by author, January 2011.

6.
Month by Month, “Life After Managing Director—Still Here. And Still Busy” (McKinsey & Company), July/August 1996.

7.
James Gorman, interview by author, August 10, 2011.

8.
James O’Shea and Charles Madigan,
Dangerous Company: Management Consultants and the Businesses They Save and Ruin
(New York: Penguin Books, 1997), 6.

9.
John A. Byrne, “What’s a Guy Like This Doing at McKinsey’s Helm?”
BusinessWeek
, June 13, 1988.

10.
Nancy Killefer, interview by author, July 6, 2011.

11.
Alison Leigh Cowan, “McKinsey May Buy Consultants,”
New York Times
, October 2, 1989.

12.
John A. Byrne, “The McKinsey Mystique,”
BusinessWeek
, September 20, 1993.

13.
Frank Mattern, interview by author, July 6, 2011.

14.
Ibid.

15.
Hal Higdon,
The Business Healers
(New York: Random House, 1970), 279.

16.
Byrne, “The McKinsey Mystique.”

17.
John Huey,
Fortune
, November 1, 1993.

18.
Fred Gluck, interview by author, January 2011.

19.
Matthew Stewart,
The Management Myth: Why the Experts Keep Getting It Wrong
(New York: W. W. Norton, 2009), 171.

20.
Huey,
Fortune
, November 1, 1993

21.
John A. Byrne, “Sexual Harassment at McKinsey?”
BusinessWeek
, December 9, 1996.

22.
Byrne, “The McKinsey Mystique.”

23.
Huey,
Fortune
, November 1, 1993.

24.
Jon Katzenbach, interview by author, May 5, 2010.

25.
McKinsey: A Scrapbook
(New York: McKinsey & Company, 1997), 76.

26.
Stefan Matzinger, interview by author, February 5, 2011.

27.
Byrne, “The McKinsey Mystique.”