The Firm: The Story of McKinsey and Its Secret Influence on American Business (55 page)

and accounting as basis of management,
12
,
13
–14,
15
,
89

ambitions of,
15
,
53

American Management Association and,
29

appearance of,
13

Bower hired by,
34

Bower relationship with,
32
,
35
,
36
,
95

Bower as successor to,
4
,
56
–57,
61
–62

Bower-Wellington relationship and,
32

and company name,
36

consulting dictum of,
63

death of,
12
,
32
,
35

and founding of The Firm,
4

impact on McKinsey of,
225
,
333

Marshall Field and,
29
–30,
35
–36,
53
,
96

personal and early professional background of,
12
–15

reputation of,
11
–12,
27

self-image of,
13

speeches of,
50

strategic planning concept of,
41

style/confidence of,
11
–12,
13
,
14
–15,
24
–25,
30
–31,
35

views about clients of,
266

writings of,
20
,
21
–23

McKinsey (The Firm): accomplishments of,
1
–2,
4
–5,
8
–9,
39
,
67
,
181
,
218
,
326
,
332
–34

arrogance at,
90
–95,
128
–29,
165
,
205
–9,
219
,
226

as brand,
205
,
206
,
211
,
278
,
289

British perception of,
78

as business model for the future,
248

centralization of,
108
,
276

challenges facing,
326
,
331
,
336

character of,
86
,
117
,
238

commercial orientation of,
236

complexity of,
331

concerns about direction of,
116
–20

as consultants of last resort,
231

contradictions concerning,
3

control of,
276
–78,
297

core principles of,
63
–64,
301

corporate governance at,
234

credibility of,
175

criticisms of,
6
,
77
,
112
,
137
,
171
,
212
–14,
261
–63,
279
,
280
–81

decentralization at,
276

demand for services of,
335

description of,
128

early years of,
28
–30

effects of,
173
–92

enduring competitive edge of,
116

exceptionalism of,
94

exclusivity at,
53
,
296

failures/missteps of,
2
–3,
178
–82,
191
,
206
,
252
–59,
292
–94,
309

feigned ignorance of own finances at,
296

foreign strategy of,
106
–7

founding of,
4
,
23
–25

funding for,
38

future of,
325
–36

goals of,
336

greatest weakness of,
334

image of,
78
,
194

incorporation of,
86

investment losses of,
291

as Jesuits of Capitalism,
215
–20

as leadership factory,
192
,
304

and McKinsey process,
57
–59

and McKinsey as verb,
77
,
96

mission/purpose of,
38
,
43
,
44
,
117
,
138
,
139
,
169
,
233
–35,
268
,
275

mistakes/missteps of,
332
–34

as model for others,
167
–68

morale at,
238
,
274

motivation of,
77

motto of,
93

name of,
36

New York City as power center for,
221
,
226

in 1970s,
97
,
106
–23

off-the-rack ideas of,
77

organization/structure of,
121
–22,
138
–42,
248
,
331

overextension of,
95

personalizing of,
275

popularity of,
113

power and influence of,
2
,
3
,
5
–6,
9
–10,
157
,
230
,
231
,
260
,
271
,
327

power within,
222

problem-solving abilities of,
53
–56

product of,
88

rebranding of,
146
–47

reorganization of,
37

reputation of,
1
–2,
9
–10,
27
,
28
,
71
,
90
,
93
,
143
,
175
,
187
–90,
206
,
223
,
251
,
260
,
324
,
329
,
330
,
332

respect for,
231

sales pitch of,
191

as scapegoat for clients,
8
,
96
,
107
,
117
,
248

secrecy of,
36

self-confidence of,
191
,
275

as self-governing,
102
,
276
,
330

self-image of,
8
,
57
,
119
,
128
–29,
165
–69,
237
,
247

as self-perpetuating,
43

self-reflection at,
104
,
105
–6,
277
,
320
–24

self-regard of,
182

selflessness at,
44
–45

service approach at,
44
–45

setbacks of,
168

size of,
227
,
294
,
320
,
321
,
325
,
329
–31

as success,
64
,
116
,
191
,
294
–97,
331
–32,
336

superiority of,
205

tax issues for,
86

as The Firm,
45

uniqueness of,
42
,
43

vision of,
52
.
See also specific person or topic

McKinsey Global Institute (MGI),
218
–19,
226
,
285
,
290
–91

McKinsey Investment Office,
165
,
314

McKinsey Is Coming
(Hochhuth play),
213
–14

McKinsey, Kearney & Company,
37

McKinsey Knowledge Center,
309

McKinsey Quarterly
,
111
,
123
,
157
,
218
,
229
,
243
,
290

McKinsey Reports,
49
,
50
,
85
,
123
,
229

McKinsey Staff Paper,
141

McKinsey, Wellington & Company,
31
–32,
37
,
50

McKinsey’s Purge,
29
–30,
53

McLean, Bethany,
241
,
245

Mead Johnson,
64

media,
135
,
156
–57,
307
.
See also specific person or organization

Mellon Bank,
174
–75

Mellon Financial,
305

Mellyn, Kevin,
186
,
263
,
289
,
290

Mendonca, Lenny,
287

Mer, Francis,
323
–24

Meredith Corporation,
280

mergers and acquisitions,
17
,
63
,
92
,
100
,
176
,
234
,
254
.
See also specific deal

Merrill Lynch,
7
,
72
,
165
,
286
,
287
,
327

Michaels, Ed,
248

Microsoft Corporation,
111
,
182
,
264
,
327
,
328

Milbank, Dana,
137

Miller, Heidi,
186

Mills, Karen,
284

“mimetic isomorphism,”
54

The Mind of the Strategist
(Ohmae),
161

Ministry of Defense, British,
270

Minto, Barbara,
123
,
169
–70

Mintzberg, Henry,
113

Mitchell Madison Group,
205
–6

Mitton, E.N.B.,
27

Mobil,
92
,
135

Molino, Jean,
307

Monitor,
164
,
198
,
204
,
223
,
226

Moreno, Paco,
162

Morgan Guaranty,
179

Morgan Stanley,
7
,
42
,
177
,
232
,
233

Morrison, Roger,
79
,
80

Morvillo, Robert,
309

Moses, Robert,
62

Mother Teresa,
225

Muhlemann, Lukas,
223
,
232
,
245
,
253
,
257

multidivisional (M-form) structure,
16
–18,
54
–55,
77
,
79
,
107
–8

Munger, Charles “Charlie,”
334

Murden and Co.,
46

Nader, Ralph,
327

Naftalis, Gary,
313
,
316
,
319

National Aeronautical and Space Agency (NASA),
68
,
69

National Bank of Detroit,
287

National Biscuit,
17

National Economic Council,
284

National Health Service, British,
78
,
180
,
286

national security: McKinsey consulting about,
68

NationsBank,
177

NBC: GE purchase of,
189
–90

Nestlé,
79

Netherlands: McKinsey activities in,
79
,
108

Neukom, John,
23
,
24
,
29
,
105

Neul, Chuck,
268

Neuschel, Dick,
66
,
94
,
100
,
101
,
121

New Jersey Bell,
55

New Silk Route,
312

New York City: Daniel as manager of McKinsey in,
134

McKinsey consulting work with,
70
–71,
92
–93,
283

McKinsey office in,
25
,
31
,
35
,
37
,
38
,
52
,
56
,
71
,
126
,
182
,
221
,
226

as McKinsey power center,
221
,
226

in 1970s,
111

New York Observer
,
280

New York Times
,
71
,
76
,
94
,
106
,
201
,
268
,
291

New Yorker
,
262
–63,
279
,
327

Newman, William,
15

Newsweek
magazine,
318

Nimocks, Suzanne,
242
,
250

nine-box matrix, McKinsey,
143
–45

Nippon Life Insurance,
165

Nortel Networks,
195

North American Aviation,
69

North Carolina National Bank (NCNB),
174
,
176
–77

Northern Electric,
195
–96,
245

Northern Telecom,
195

Nyerere, Julius,
79

Obama, Barack,
224
,
282
,
284
–85,
312

Obermeyer, Michael,
314

Ocampo, Juan,
145

off-balance-sheet financing: banking industry and,
288

at Enron,
243
,
244
,
245
,
247
,
249

office managers, McKinsey,
121
,
122
,
128

Ogilvy, David,
62

O’Hanley, Ron,
175
,
305

Ohmae, Kenichi,
136
,
140
,
147
,
148
,
161
–64

oil industry,
156

OnVance,
236

opera performance: by McKinsey partners,
208

Oppenheim, Jeremy,
248

The Organization Man
(Whyte),
64

Organizational Health Index (OHI), McKinsey,
302

organizational structure; strategy and,
141
–42